FAQs (to edit)

Faulty Item

If the item you received is faulty, please contact us here and quote your order number, details of the product, the reason for return, and pictures so that we can quickly verify your case. We will then advise you on how to proceed with the return. Cost of normal mail postage will be borne by us via store credits only. You have 14 days after the date of shipment to return it to us before we deem the item worn. Please note that items broken after being worn are not considered faulty items as the customer has already used them and we cannot account for how the product was handled. 

Incorrect item

If the item you received is not what you originally ordered, please contact us here quoting your order number, details of the product, the reason for return, and the picture so that we can quickly verify your case. We will then advise you on how to proceed with the return. Please note that all returns should be done via normal mail and we do not accept the charges for envelope costs of registered mail costs. Cost of normal mail postage will be borne by us via store credits only.

Order Cancellations

Unfortunately, orders are non-cancellable once payment has been made.